Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 
1. Please email to request a refund.
2. Mail your returned item to:
    Handling Equipment Sales Ltd
    Unit 2 Ampthill Business Park Station road Ampthill,
    Bedfordshire MK45 2QW,
3. Include in your package a signed letter stating the reason for your return and the original receipt. 

4. Claims
All goods must be examined upon receipt and any damage or discrepancy recorded with the carrier. The company must be notified in writing of any damage or incomplete delivery within 3 days of delivery. No claims for shortage or damage will be entertained after a clear receipt has been given to the carriers. The company will not be liable if this procedure is not followed. Total non delivery due to loss in transit must be notified within 7 days of invoice. Goods are not sold for any particular purpose, the end user should be responsible for the suitability of the product for use. The company shall not be liable for any indirect or consequential loss arising out of or in connection with the sale of goods. Any claim is limited to the value of the goods purchased. 

5. Return of goods
Standard goods will only be accepted for return after prior agreement with us and within 14 days of receipt. A handling charge may be imposed which will vary dependent on the condition of the goods when returned. Carriage charges for the outward journey plus the return of standard goods are payable by the purchaser. Bespoke goods manufactured specially for a customer will not be eligible for return. 

6. Reservation of title
Goods supplied will remain the property of 'the company' until full payment is received. In the event of sale of these goods to a third party 'the company' reserves title to the proceeds of sale. Responsibility for maintenance and insurance passes to the purchaser on delivery.

Return Exceptions
Some items can not be returned if they are opened. Please email to check with us.

Products that has been used, or altered will not be accepted for return or exchange.

If your item is in like new condition, you may exchange your item for a different size/product. You still will have to pay return shipping.

Payment Policy
Accepted Methods of Payment
    Credit Card (Visa, Master Card, American Express, Discover)
    Check/Money Order
Mailing Address For Check/Money Order
    Handling Equipment Sales Ltd
    Unit 2 Ampthill Business Park Station road Ampthill,
    Bedfordshire MK45 2QW,

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